Frequently Asked Questions about junking your car, truck, or SUV.
Question: What documents will I need to provide?
Ownership/Title or proper paperwork reflecting the Vehicle Identification Number (VIN).
Question: What if I have lost or can not find my Ownership/Title paperwork?
You can request the documents from the DMV. We can do this for you in most cases.
Question: What happens to my ownership/title?
You will turn over your ownership/title at the time of pickup. We will turn the ownership/title into your area’s government agency that deals with Vehicles and Transportation. The ownership/title will be taken out of your name.
Question: What happens if I forgot to remove a personal item from my vehicle and it has already been picked up?
Contact us directly. Depending on the length of time the vehicle is held, hopefully it can be retrieved. We will do everything we can to ensure you retrieve your personal items.
Question: How long after I request a vehicle pick up, will my vehicle be removed?
Usually 24 to 48 hours and often the same day. However, you may request a certain day or time.
Question: Do I have to be there at the time of pick up?
Yes we perfer, customers do not need to be present at the time of pick up. However, certain items, such as keys and ownership/title are required at the time of pick up. Please be sure to make arrangements for these items prior to pick up time and date, for example, leave them with a neighbor, in the glove box, etc., if you will not be present at the time of pick up.
Question: Does my vehicle need to have all four tires/wheels in order to be towed?
No, many of our affiliates are equipped with not only tow trucks, but also flat bed trucks and dollies. If your vehicle is missing a tire (s) be sure to let your affiliate know prior to pick up so they are better equipped in meeting your needs.